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Integration FAQs
Can you guide me through the process of setting up a workflow for Cash on Delivery (COD) confirmation in Shopify using Gallabox?
Firstly, create a workflow for COD confirmation in Gallabox. Then, go to Bots, create a Bot named COD Confirmation, and add a flow named Confirm order. In Connectors, choose Shopify, select the Replace Order tag action, and configure the Order Id variable. Save, and you can now send messages to customers after they confirm COD orders.
To automate Refund Notifications, go to Integration on Gallabox, select Integrated WooCommerce Application, navigate to workflow, and use the Order Refunded Workflow.
What happens if I encounter issues while mapping variables for Refund Notifications in the workflow?
If you face issues with variable mapping, review the template and ensure that placeholders of variables match the WooCommerce data. If problems persist, contact
Gallabox support for assistance.Is it possible to customize the content of Order Completion Notifications for WooCommerce orders in Gallabox?
Yes, you can customize Order Completion Notifications. Go to workflow in WooCommerce Integration on Gallabox, use the Order Completed Workflow.
Ensure that the workflow is correctly set up with the Order Completed Workflow template, and variables are accurately mapped. Check WooCommerce settings to confirm that order completion triggers are active.
If facing issues, review the logs. Under status column you will find the Error explanation. If there is any problem with variables, you check variable mappings. If you are not able to understand the reason, contact
Gallabox support for assistance.The Webhook URL generated in Gallabox is crucial for communication between Cart Flow and Gallabox. It needs to be added in your WordPress account to enable the seamless integration of Cart Abandonment Recovery.
Enabling tracking is essential for Cart Abandonment. In WooCommerce settings, check the box for "Start capturing abandonment carts," set the time for abandoned carts, and disable tracking for specific statuses if needed.
What should I do if the Trigger Sample status shows "Trigger Failed" during Cart Flow setup in WooCommerce?
Even if the Trigger Sample status shows "Trigger Failed," it does not impact the functionality of the webhook. Your webhook will still work correctly after saving the settings. Proceed to click "Save Changes" for the plugin to become active.
What triggers can I choose when creating a workflow in HubSpot to send WhatsApp messages using Gallabox?
HubSpot provides various triggers like Contact-based, Deal-based, or Company-based. You can select the one that suits your workflow. Follow the detailed guide for setting up triggers provided in the HubSpot interface.
Yes, you can automate WhatsApp messages using Gallabox and Kylas CRM. Follow the workflow setup in Kylas CRM to trigger messages when a lead is created.
Follow the provided GIFs and step-by-step instructions for Zoho-Gallabox integration. Pay attention to case-sensitive parameters, and copy-paste data accurately.
Can I create multiple Zoho workflows for different purposes, such as sending different messages based on lead attributes?
Yes, you can create multiple Zoho workflows for different purposes. Define conditions and actions according to your requirements, allowing for personalized and targeted messaging based on lead attributes.
What should I do if I encounter issues with Zoho workflows not triggering WhatsApp messages in Gallabox?
Check the webhook configurations in Zoho, ensuring the URL and parameters are correct. Verify the Gallabox API key and secret in Zoho connections. If issues persist, contact Gallabox support for troubleshooting assistance.
Are there any limitations or considerations when using media elements like images or buttons in Zoho-Gallabox WhatsApp messages?
While Zoho and Gallabox support media elements, verify that WhatsApp templates and Zoho workflow configurations align. Follow best practices for adding media elements to ensure compatibility and desired presentation in WhatsApp messages.
I have installed the WhatsApp Messaging Connector in Leadsquared, but I can't configure it. What could be the issue?
In the Apps Marketplace or under the Messaging tab, find WhatsApp Business Connector and click Install. Hover over and click Configure. Add and configure your WhatsApp numbers. If facing issues, verify authentication details during configuration.
I have completed the Leadsquared integration, but WhatsApp messages are not being sent. What could be the problem?
Confirm that you've mapped the right details during WhatsApp Extension configuration in Leadsquared. Double-check Converse Settings, including user access, functionality, and advanced settings. Ensure your templates are correctly added to Gallabox and Leadsquared.
I am encountering difficulties with Leadsquared not notifying lead owners of WhatsApp messages. How can I fix this?
In Converse Settings, ensure Notify Lead Owner is enabled. If disabled, all logged-in users receive notifications. Verify activity mapping and default WhatsApp number fields in Advanced Settings. Double-check compliance type and opt-in/opt-out settings.
In WhatsApp message content, add variables where necessary. For example, use {{1}}, {{2}}, etc., and later replace them with Leadsquared mail merge fields like Order ID and Order Amount. This allows dynamic content customization.
What should I do if I am unable to save the Leadsquared integration due to issues with the HSM toggle?
If facing issues with the HSM toggle, ensure it is turned off before saving. HSM (Highly Structured Messages) may not be applicable to your scenario. Verify other settings in Advanced Settings, including activity mapping and default country code.
I have followed all the steps, but my Leadsquared account is not connected to Gallabox. How can I resolve this?
Double-check each step in the integration process. Ensure you've generated the correct User ID and Password, configured the WhatsApp Extension in Leadsquared accurately, and created templates with matching details in both Gallabox and Leadsquared. If issues persist, review error messages or contact support for assistance.
What should I do if the WhatsApp message is not being sent automatically to new leads in Leadsquared?
Check the automation settings in Leadsquared, ensuring the
New Lead trigger is correctly configured. Verify that the selected WhatsApp template is available and correctly pasted from Gallabox in Leadsquared.Review the automation for Lead Update in Leadsquared. Ensure the trigger and selected lead field are correct. Confirm that the WhatsApp template used is available and accurately copied from Gallabox to Leadsquared.
Verify the automation for List-Based WhatsApp Messages in Leadsquared. Check the Lead Added to list trigger and selected list. Confirm the WhatsApp template used and ensure it is correctly copied from Gallabox to Leadsquared.
To review the delivery status, check the activity logs or reports in LeadSquared for the specific automation. Confirm the trigger, lead field, and WhatsApp template. Ensure templates are accurately copied from Gallabox to LeadSquared.
I have added the ShipRocket webhook in Gallabox, but the integration is not working. What should I check?
Double-check the accuracy of the Webhook URL and Webhook Secret in both Gallabox and ShipRocket. Ensure that there are no extra spaces or characters. Test the webhook in ShipRocket to verify its functionality and save it to establish a successful connection.
What should I do if the ShipRocket integration is not connecting with Gallabox even after following all the steps?
Confirm that the ShipRocket API user is created successfully, and the credentials are correctly provided in Gallabox. Ensure the channel name is selected during configuration, and the webhook details are accurately pasted in ShipRocket.
What do I do if ShipRocket is not recognizing the webhook URL and Secret from Gallabox during setup?
If ShipRocket is not recognizing the webhook, double-check the accuracy of the URL and Secret pasted from Gallabox. Make sure there are no typos or extra characters. Additionally, ensure that the webhook is saved and active in ShipRocket.
No, a separate API user is required for ShipRocket integration. This ensures secure and authorized communication between Gallabox and ShipRocket. Follow the steps to create an API user in ShipRocket as outlined in the provided instructions.
How can I confirm that the ShipRocket API user is successfully created before connecting it in Gallabox?
In ShipRocket, navigate to Settings => API => Configure. If the API user is successfully created, you'll see it listed. Confirm that the email used for the API user is different from the one used for ShipRocket registration.
I have selected a template for Order Pickup Notifications, but the workflow is not updating. What should I do?
Ensure that after picking the template, you've mapped the variables correctly. Click on "Done" and then update the workflow. If the issue persists, check the Shipway logs for any error messages that might provide insights into the problem.
Ensure that the shipment status (e.g., Order Out for Delivery) is being updated in your Shipway account. Also Confirm that you've selected the correct template, mapped the variables, and updated the workflow after choosing the template.
Open the Shipway Integration window and click on "Logs." If the logs are empty, it indicates that shipment status updates (e.g., Order delivered, Order Picked Up, or Order Out for Delivery) haven't been initiated. Once you start updating the status, the logs will populate.
If you encounter Error logs, check the following:
- Ensure that the selected template is approved.
- Verify that the variables are mapped correctly.
- For more information about the error, click on the provided link in the logs. This will give you details about the specific issue.
What should I do if the logs are not showing any updates after I've initiated the shipment status changes?
If the logs remain empty after initiating shipment status changes, revisit the workflow configurations, template mappings, and ensure that you've updated the workflow. If issues persist, reach out to Gallabox or Shipway support for further assistance.
In the Shipway Integration, click on "Use" beside the Out for Delivery Workflow. Pick a new template from the library, map variables, and click on "Done." Don't forget to update the workflow for the changes to take effect.
It's crucial to use the exact template name and text from Gallabox in WebEngage. If there's a mismatch, the campaign may not be successful. Always ensure consistency in template details between both platforms (Gallabox and WebEngage).
Yes, you can use variables like {{1}}, {{2}} in WebEngage, unlike in Gallabox. Ensure that the variables match the ones defined in Gallabox while creating your message templates in WebEngage.
For example: If you have use {{name}} as a variable in Gallabox, you have to use {{1}} wherever you would like to use the name of your customer in the message content.
Last modified 25d ago