Gallabox Docs
API DocsVisit our websiteFeedback
Ask or search…
⌃K
Links
Comment on page

Configuration

Managing your WhatsApp business communication effectively is now simpler and more efficient with Gallabox's suite of advanced messaging features. Let's explore these functionalities and how you can set them up:

Working Times

Gallabox allows you to set specific away messages during your non-working hours, ensuring your customers receive relevant information even when your team is unavailable.
Here is how to set the working times:
  1. 1.
    In Gallabox, navigate to your settings and choose WhatsApp Channel.
  1. 2.
    Choose Configuration and click on Set besides the 'Working Times.' Define your working hours and the corresponding Canned Response as away message. Once set, click on Apply and the away messages will automatically activate during non-working hours.

Welcome Message

First impressions matter. Welcome your customers with a personalized automated message, providing a warm and professional introduction to your business.
Here is how to set the Welcome Message:
  1. 1.
    In Gallabox, navigate to your settings and choose WhatsApp Channel. Choose Configuration.
  1. 2.
    Craft a friendly and informative Canned response that aligns with your brand identity and choose that response as Welcome Message. Save your message to enable automatic greetings for every customer interaction.

Auto Reply

Auto replies offer immediate engagement, even when users have not initiated contact. Customize and schedule these quick replies for specific scenarios.
Here is how to set the Welcome Message:
  1. 1.
    In Gallabox, navigate to your settings and choose WhatsApp Channel. Choose Configuration.
  1. 2.
    Select the Canned Response as the Auto reply message and define the timeframe for triggering it. Save your auto reply settings for automated responses.

Re-Engagement Message

Maintain user engagement by sending automated Re-Engagement messages to customers who haven't responded to previous messages.
Here is how to set the Re-Engagement Message:
  1. 1.
    In Gallabox, navigate to your settings and choose WhatsApp Channel. Choose Configuration.
  1. 2.
    Select the Canned Response crafted as Re-Engagement message. Set the frequency and triggers for these messages to automatically reignite conversations.

Failed Message Email Alert

Stay informed about message delivery issues by receiving email alerts when messages fail to send.
Here is how to set the Failed Message Alert:
  1. 1.
    In Gallabox, navigate to your settings and choose WhatsApp Channel. Choose Configuration.
  1. 2.
    Go to 'Failed Message Email Alert' in Gallabox and add the recipient address. Gallabox will automatically notify you when message delivery fails.

Auto Resolve Chat

Auto-resolve chats to declutter your active conversation list. Gallabox allows you to set criteria for chat resolution automatically.
Here is how to configure Auto Resolve Chat:
  1. 1.
    In Gallabox, navigate to your settings and choose WhatsApp Channel. Choose Configuration.
  1. 2.
    Scroll to 'Auto Resolve Chat'. Set up your time preference for automatic chat resolution when the user has not interacted in a while.

Auto Update Resolve Marketing Opt-In

Gallabox facilitates marketing opt-in configuration with predefined texts and payloads, simplifying the process of gathering user consent.
Here is how to configure Auto Update Resolve Marketing Opt-In:
  1. 1.
    In Gallabox, navigate to your settings and choose WhatsApp Channel. Choose Configuration.
  1. 2.
    Scroll to 'Auto Update Resolve Marketing Opt-In.' Add the text and payload. Click on Apply to save.
Last modified 13d ago