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WhatsApp Channel Health

  1. 1.
    Connected, Connecting - This means the health is good.
  2. 2.
    Uninitialized - This means the application could be in the process of upgrading or initializing.
  3. 3.
    Unregistered - This means that you need to register your WhatsApp Business API client.
  4. 4.
    Disconnected - This means the channel/number is no longer connected to the Whatsapp
  5. 5.
    Failed
    • At times, we might experience connection failure at 360D for a few minutes
    • Usually, 360D tries hard at their end and reconnects automatically within 5 to 10 minutes
    • During this period, we suggest you do not send out any messages.
    • As that might result in the failure of messages.
    • Also, on some rare occasions, you may not receive incoming messages.