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Conversation Report
View Open & Resolved Conversations, Bulk Assign Conversations And, Bulk Resolve.
Go to 'Analytics' in the navigation menu> Click on 'Conversation Reports' to view.
Open - The conversation has not been resolved by the agent and is still in the open status.
Close - The conversation has been resolved by the agent and is closed.
Conversations can be individually assigned through the filter method or in bulk.
Step 1: Go to the 'Conversation Reports' tab and select the conversations to be assigned either individually by employing the filter or by selecting the '✅' check box at the top besides 'Created At'.
Step 2: Click on the agent you would like to assign the conversation to or type in their name in the top-right search bar. Confirm the reassignment by clicking on 'Confirm'. Please note this rule will work on open conversations ONLY
Conversations can be individually resolved through the filter method or in bulk.
Step 1: Go to the 'Conversation Reports' tab and select the conversations to be resolved either individually by employing the filter or by selecting the '✅' check box at the top besides 'Created At'.
Step 2: Click on 'Resolve' at the top-right corner and confirm by clicking 'Confirm'. You will see the change in status from open -> to close .
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