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Dashboard
All the metrics are computed at the account level (not at the user level)
- Open Conversations
- Total live (Open + UnAssigned) conversations for the specific period
- Resolved Conversations
- Total resolved conversations for the specific period
- WhatsApp Conversations
- Total number of WhatsApp Conversations for the specific period
- WhatsApp Template Messages
- Total number of Template Messages initiated for the specific period
- WhatsApp Session Messages
- Total number of session messages sent for the specific period
- Conversations
- Total number of conversations (WhatsApp, web, and other channels) in all channels for the specific period
- New Contacts
- Total number of new contacts added for the specific period
- Active Conversations
- Total number of conversations that are in rolling 24-hour user session limits.
- User-Initiated Conversations
- Total number of user-initiated conversations
- Business-Initiated Conversations
- Total number of business-initiated conversations
This Week, Previous Week, This Month, Previous Month, Past 7 Days, Past 30 Days, Past 90 Days, Custom Range
Custom Range → Start date and End date selection, the maximum range between the start date and the end date should be less than equal to 6 months. Selection of future dates should be disabled
The first version of the dashboard cover the following metrics and trends:
Last modified 1mo ago