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Dashboard

Metrics

All the metrics are computed at the account level (not at the user level)
  • Open Conversations
    • Total live (Open + UnAssigned) conversations for the specific period
  • Resolved Conversations
    • Total resolved conversations for the specific period
  • WhatsApp Conversations
    • Total number of WhatsApp Conversations for the specific period
  • WhatsApp Template Messages
    • Total number of Template Messages initiated for the specific period
  • WhatsApp Session Messages
    • Total number of session messages sent for the specific period
  • Conversations
    • Total number of conversations (WhatsApp, web, and other channels) in all channels for the specific period
  • New Contacts
    • Total number of new contacts added for the specific period
  • Active Conversations
    • Total number of conversations that are in rolling 24-hour user session limits.
  • User-Initiated Conversations
    • Total number of user-initiated conversations
  • Business-Initiated Conversations
    • Total number of business-initiated conversations

Date ranges:

This Week, Previous Week, This Month, Previous Month, Past 7 Days, Past 30 Days, Past 90 Days, Custom Range
Custom Range → Start date and End date selection, the maximum range between the start date and the end date should be less than equal to 6 months. Selection of future dates should be disabled
The first version of the dashboard cover the following metrics and trends: