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The migration process involves 3 main assets:
Number migration will be initiated by us (Gallabox Team).
Before you can initiate the migration process, it is essential to disable two-step verification for the associated phone number.
Disable 2FA directly from WhatsApp Business Manager > Phone Numbers > Configurations > Two-step confirmation: There will be an option to disable or enable it.
After migrating to Gallabox, enable two-step authentication again in order to keep your account secure and retain OBA status.
Before proceeding with the deletion of a phone number from WhatsApp Business API, please ensure the following criteria are met:
- 1.All outstanding dues are settled.
- 2.A phone number cannot be removed from WhatsApp Business API if the associated business has sent more than 1000 messages using that number within the last 30 days.
Please use your registered email address with Gallabox for this communication.
- 1.Our dedicated team will review your request and check for any pending dues. They will provide you with clear instructions on how to settle any outstanding payments.
- 2.To prevent any new messages from going through, our team will temporarily pause all incoming and outgoing messages associated with the phone number.
- 3.You will be informed of a specific date when the deletion process is scheduled to take place.
- 4.On the designated date, our team will initiate a deletion request with Meta (the parent company of WhatsApp) and keep you updated on the progress.
- 5.Once a phone number has been successfully deleted from the WhatsApp Business platform, you have the option to reuse it in the WhatsApp Consumer app or re-register it on the WhatsApp Business platform.
Different rules apply to deleted numbers that were previously banned by the WhatsApp Business Platform.
Please feel free to reach out to us if you have any further questions or require assistance with the deletion process. Your satisfaction is our top priority.
Last modified 12d ago