Send WhatsApp Flow in a Message Template
Share forms through WhatsApp Templates by syncing them with Gallabox. Utilize Compose Box, Broadcast, or Sequence to send forms seamlessly.
Last updated
Share forms through WhatsApp Templates by syncing them with Gallabox. Utilize Compose Box, Broadcast, or Sequence to send forms seamlessly.
Last updated
To share a form as a direct message, you have to first create a WhatsApp Templates that has forms on Business Manager. Sync the WhatsApp Templates in Gallabox as a next step and start sending via Conversations.
Once you have created a Flow either by WhatsApp Template or using JSON and sync those with your Gallabox Account, you can embed the particular flow in your WhatsApp Template.
To do this, create the WhatsApp Template as usual. Add a CTA button with a flow to integrate your created flow into the WhatsApp Template.
Please watch the video below for a detailed explanation.
Once the Flow WhatsApp templates are synced in Gallabox, you can start sending those via Compose Box or Sequence or even Broadcast.
To send a WhatsApp Flow via Compose Box, all you have to do is select the desired Template and map the variables (if any).
You can also add the "Flow Token" when mapping the variables. Flow tokens in WhatsApp flows are special codes that businesses use. They track each customer's chat, making sure businesses can keep a personalized chat with everyone, based on their actions in the WhatsApp flow.
This is how the message will look on your customer's WhatsApp Mobile Application:
To share a flow via Broadcast, you have to follow the normal process for Broadcast. Instead of a normal WhatsApp Template, you have to use the template containing flows in it.
This is how the message will look on your customer's WhatsApp Mobile Application:
Similarly, for the sequence you have to follow the normal process of setting up a sequence. You have to choose the WhatsApp template having flow.
Similarly, you can send a Flow Template via Integrations, in a Conversation as Canned Response or a WA templates.
To share a flow via canned Response, you have to follow the normal process of setting up a Canned Response. Choose the button as Form and select the desired form from the dropdown.
Please watch the video below for a detailed explanation.
